Terms and Conditions
Booking Terms & Conditions;
Any reference to either 'us' or 'we' in these Booking Conditions refers to The Apartments Owners. "You" or "your" are references to the person making the booking and all members of the holiday party. So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible, the conditions on which your booking is made. Nothing in these conditions affects your normal statutory rights.
Your booking
You must be at least 18 years old when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these Booking Conditions. Any disputes or queries will be between the party leader and the owner. The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately. You may not add to the party size stated on your booking form without prior consent from the owners.
Paying for your accommodation
A deposit of 33% of the booking price is payable by cheque at the time of booking. At this point your booking becomes binding. However we do require a completed booking form. The balance of rent and any additional charges is due 8 weeks before the start date of the tenancy. The Cautionary Deposit of £250 is due with the final balance. Non-payment by the due date will be treated as a cancellation and then we may re-let the property without reference to the applicant who remains liable for payment of the full amount on the same basis as in the event of cancellation. If you book less than 2 months before the arrival date, payment of the total cost is due straightaway. If your bank returns your payment to us unpaid, we reserve the right to make an administration charge of £25.
Cautionary Deposit
Applicants are required to lodge a cautionary deposit of £250 with us 8 weeks prior to tenancy. This sum will be held to cover
any losses, damage and additional cleaning charges that may arise if the property is left in an unsatisfactory condition. Charges for extra
services may be deducted from this deposit in addition to charges that may have to be applied due to any alteration in VAT or other expenses.
This deposit less any deductions will be refunded within fourteen days after the tenancy ends.
Cancellation of booking by you
If you need to cancel your booking you must contact the Owners as soon as possible in writing. The booking deposit is non-refundable under any circumstances. However we will make every effort to re-let the property once formal cancellation has been received and if we are able to re-let at the same price the balance will be refunded to you. If we are unable to re-let the full balance will remain payable by you. We STRONGLY RECOMMEND you to take out guest cancellation insurance against cancellation due to ill health, bereavement etc as the above refund terms are non-negotiable
Changing the date of a booking
Your booking may not be normally moved from one date to another once made except at the discretion of the owners.
Cancellation of booking by us
If we have to cancel your booking in advance for any reason you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation will be payable.
Damage to property
You are responsible to the Owner for the actual costs of any breakage or damage in or to the accommodation, along with any additional costs that may result, which are caused by you or your party. Note: Damaged or irreparably stained carpets are always replaced.
Accidents, injury and personal property
The Owners shall have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.
Access to Property
We cannot accept liability for any restrictions to access or delays to the property or Village. Due to the nature of the destination you are likely to encounter extreme weather conditions during the winter months, please ensure that you check the weather reports prior to setting out to the property and make the appropriate provisions to aid your journey (i.e. snow chains for your vehicle. These can be hired from your car hire company)
Website and advertisements
The Owners aim to ensure that the information and descriptions provided are accurately conveyed on the official website (www.skisaintlary.com) and any authorized third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere..
Gardens and Grounds
You are responsible for your own safety in the gardens and grounds and using any equipment. The gardens and grounds are rough under foot so caution is needed at all times. Children must be supervised at all times, and extreme caution taken around ditches and roads that are in the immediate area. Please ensure that you consider the gardens, grounds safe before using them.
During your stay
You can arrive at your accommodation after 4pm on the start date of your holiday and you must leave by 10 am on the last day. The Owner is entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation, nor can you significantly change the makeup of the party during the duration of your stay in the accommodation nor can you take any pets into the accommodation. If you do so the Owner can refuse to hand over the accommodation to you or can repossess it. You may not carry out any form of trade or business from the property, nor may you sub-let any part of the buildings. The properties are entirely non-smoking and you agree not to smoke in any part of the house. The Apartments are in a quiet residential area, you must pay due consideration to the neighbours and avoid late-night noise, particularly outside. We will treat contravention of any of these rules as a cancellation by you. You must allow the Owner or any representative of the Owner access at any reasonable time during your stay.
Cleaning on departure
You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure; Cookers and ovens clean and fat-free. Crockery and cutlery washed/dried and put away. Toilets cleaned. Carpets vacuumed. Beds stripped (not mattress protectors). Obvious spills and stains removed.
Failure to meet this standard will result in a cleaning charge against your deposit.
Problems & Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday and to date we have had no serious complaints or problems! If however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return!